--- title: Email activity description: How to check which emails your program has sent and whether they were delivered. --- [Skip to content](https://hub.evalato.com/help/email-activity#main-content) [![Evalato-Logo-FullColor-MAIN](https://hub.evalato.com/hs-fs/hubfs/Evalato-Logo-FullColor-MAIN.png?width=160&height=49&name=Evalato-Logo-FullColor-MAIN.png)](https://evalato.com/) Open main navigation Close main navigation - [Contact us](mailto:hello@evalato.com) [Contact us](mailto:hello@evalato.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Evalato Help Docs](https://hub.evalato.com/help?hsLang=en) 2. [Response emails, automated messages & wording](https://hub.evalato.com/help/response-emails-automated-messages-wording?hsLang=en) # Email activity ## How to check which emails your program has sent and whether they were delivered. Email activity lists the emails your program sends, along with the status of each one. Use it to confirm that an email went out, or to find out why it didn't reach someone. ### Open Email activity In your program, go to **Emails \> Activity** on the left-hand menu. Each row is one email, with these columns: | **Column** | **What it shows** | | --- | --- | | **Email type** | Which email was sent, for example *Registration confirmed*. | | **Subject** | The subject line the recipient received. | | **Status** | Where the email is in the delivery process (see below). | | **Reason** | The technical response from the recipient's email server. | | **Related to** | The registration or entry the email is about. Click it to open the record. | ### Email statuses | **Status** | **What it means** | | --- | --- | | **Queued** | The email is waiting to be sent. | | **Sent** | Evalato has sent the email, and it's on its way to the recipient. | | **Delivered** | The recipient's email server accepted the email. | | **Delayed** | The recipient's email server didn't accept the email yet. Delivery will be retried. | | **Bounced** | The email couldn't be delivered, for example because the address doesn't exist or the mailbox is full. | | **Blocked** | The recipient's email server refused the email, for example because of a spam filter. | | **Marked as spam** | The recipient marked the email as spam. | | **Failed** | An error stopped the email from being sent. | | **Not sent** | The email wasn't sent. | | **No confirmation** | The email was sent, but the recipient's server didn't confirm delivery. | **Note:** *Delivered* means the email reached the recipient's email server. It may still land in their spam or promotions folder. ### What is the Reason column? The Reason column shows the response the recipient's email server sent back. It's useful when an email is **Bounced**, **Blocked**, or **Failed**: the response often says why, for example that the address doesn't exist. If you contact the Evalato team about a delivery problem, include the Reason text. To hide the column, open the **Columns** panel on the right side of the table. ### Find a specific email - **Quick search** — search by subject, email type, or any other text in the table. - **Filters** — open the **Filters** panel on the right, or click the filter icon in a column header. For example, filter **Status** by *Bounced* and *Blocked* to see every email that didn't get through. ### When someone says they didn't receive an email 1. Open **Emails \> Activity** and find the email, for example by searching for the registration ID. 2. Check its **Status**: 3. **Delivered** — ask the recipient to check their spam or promotions folder. 4. **Queued**, **Sent**, or **Delayed** — the email is still on its way. Check again later. 5. **Bounced**, **Blocked**, or **Failed** — check the **Reason** column. If the address is wrong, ask the recipient for a correct one. 6. 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