How do I issue a customer refund?

Refunding an amount is done from your merchant account

With Evalato you receive the money from every sale directly into your merchant account with the payment processor that processed the transaction. Refunding an amount is done from the same merchant account. After you refund a payment, you should remove the payment data in Evalato as well, to make sure the income statistic for your program is correct.

Removing the refunded payment from Evalato is done by going to Registrations, opening the order that was fully or partially refunded, and making the necessary corrections from Actions > Manage payments & refunds.