--- title: Refund a payment description: Refunding a payment in Evalato is done from the merchant account with the payment processor that processed the transaction. --- [Skip to content](https://hub.evalato.com/help/refund-a-payment#main-content) [![Evalato-Logo-FullColor-MAIN](https://hub.evalato.com/hs-fs/hubfs/Evalato-Logo-FullColor-MAIN.png?width=160&height=49&name=Evalato-Logo-FullColor-MAIN.png)](https://evalato.com/) Open main navigation Close main navigation - [Contact us](mailto:hello@evalato.com) [Contact us](mailto:hello@evalato.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Evalato Help Docs](https://hub.evalato.com/help?hsLang=en) 2. [Payment settings](https://hub.evalato.com/help/payment-settings?hsLang=en) 3. [General](https://hub.evalato.com/help/payment-settings?hsLang=en#general) # Refund a payment ## Refunding a payment is done from the merchant account with the payment processor that processed the transaction. With Evalato you receive the money from every sale directly into your merchant account with the payment processor that processed the transaction. Refunding an amount is done from that same merchant account. After you refund a payment, you should remove the refunded payment in Evalato as well, to make sure the data you have in the system is correct. Here are a few payment processor help articles about refunding payments: - [PayPal](https://www.paypal.com/us/smarthelp/article/how-do-i-issue-a-full-or-partial-refund-faq780) - [Stripe](https://stripe.com/docs/refunds) - [Braintree](https://articles.braintreepayments.com/control-panel/transactions/refunds-voids-credits#refunds) - [PayU (India)](https://documentation.payubiz.in/refunds/) Removing the refunded payment from Evalato is done by going to **Registrations**, opening the order that was fully or partially refunded, and making the necessary corrections from **Actions** > **Manage payments & refunds**. - [Getting started](https://hub.evalato.com/help/getting-started?hsLang=en#main-content) - [Program basics](https://hub.evalato.com/help/getting-started?hsLang=en#program-basics) - [Subscription terms](https://hub.evalato.com/help/getting-started?hsLang=en#subscription-terms) - [First steps](https://hub.evalato.com/help/getting-started?hsLang=en#first-steps) - [FAQs](https://hub.evalato.com/help/faqs?hsLang=en#main-content) - [General](https://hub.evalato.com/help/faqs?hsLang=en#general) - [Evaluation, judges, voting, results](https://hub.evalato.com/help/faqs?hsLang=en#evaluation-judges-voting-results) - [Registrations](https://hub.evalato.com/help/faqs?hsLang=en#registrations) - [Data analytics, tracking, and integrations](https://hub.evalato.com/help/faqs?hsLang=en#data-analytics-tracking-and-integrations) - [Pricing, payments, and billing](https://hub.evalato.com/help/faqs?hsLang=en#pricing-payments-and-billing) - [Website, public pages, applicant, and judging portals](https://hub.evalato.com/help/faqs?hsLang=en#website-public-pages-applicant-and-judging-portals) - [Applications](https://hub.evalato.com/help/faqs?hsLang=en#applications) - [Emails, automated messages, and wording](https://hub.evalato.com/help/faqs?hsLang=en#emails-automated-messages-and-wording) - [Integrations](https://hub.evalato.com/help/integrations?hsLang=en) - [Troubleshooting](https://hub.evalato.com/help/troubleshooting?hsLang=en) - [General](https://hub.evalato.com/help/general?hsLang=en) - [Response emails, automated messages & wording](https://hub.evalato.com/help/response-emails-automated-messages-wording?hsLang=en) - [Organization & users](https://hub.evalato.com/help/organization-users?hsLang=en#main-content) - [Organization settings](https://hub.evalato.com/help/organization-users?hsLang=en#organization-settings) - [Program settings](https://hub.evalato.com/help/organization-users?hsLang=en#program-settings) - [Profile settings](https://hub.evalato.com/help/organization-users?hsLang=en#profile-settings) - [Managing your program](https://hub.evalato.com/help/managing-your-program?hsLang=en) - [Website, embeddable form, and branding](https://hub.evalato.com/help/website-embeddable-form-and-branding?hsLang=en#main-content) - [Branding](https://hub.evalato.com/help/website-embeddable-form-and-branding?hsLang=en#branding) - [Website](https://hub.evalato.com/help/website-embeddable-form-and-branding?hsLang=en#website) - [Data analytics, export & integrations](https://hub.evalato.com/help/data-analytics-export-integrations?hsLang=en#main-content) - [Integrations](https://hub.evalato.com/help/data-analytics-export-integrations?hsLang=en#integrations) - [Import](https://hub.evalato.com/help/data-analytics-export-integrations?hsLang=en#import) - [Export](https://hub.evalato.com/help/data-analytics-export-integrations?hsLang=en#export) - [Evaluation, judging rounds, criteria](https://hub.evalato.com/help/evaluation-judging-rounds-criteria?hsLang=en#main-content) - [Criteria](https://hub.evalato.com/help/evaluation-judging-rounds-criteria?hsLang=en#criteria) - [Judging rounds](https://hub.evalato.com/help/evaluation-judging-rounds-criteria?hsLang=en#judging-rounds) - [Evaluation](https://hub.evalato.com/help/evaluation-judging-rounds-criteria?hsLang=en#evaluation) - [Setting up your program](https://hub.evalato.com/help/setting-up-your-program?hsLang=en#main-content) - [Forms & wording](https://hub.evalato.com/help/setting-up-your-program?hsLang=en#forms-wording) - [General settings](https://hub.evalato.com/help/setting-up-your-program?hsLang=en#general-settings) - [Categories](https://hub.evalato.com/help/setting-up-your-program?hsLang=en#categories) - [Payment settings](https://hub.evalato.com/help/payment-settings?hsLang=en#main-content) - [General](https://hub.evalato.com/help/payment-settings?hsLang=en#general) - [Payment methods](https://hub.evalato.com/help/payment-settings?hsLang=en#payment-methods) - [Discounts](https://hub.evalato.com/help/payment-settings?hsLang=en#discounts) - [Help for applicants & judges](https://hub.evalato.com/help/help-for-applicants-judges?hsLang=en) - [Winners](https://hub.evalato.com/help/winners?hsLang=en) # Evalato Barcelona, Catalunya, Spain [mailto:hello@evalato.com](mailto:hello@evalato.com) Copyright © 2025, Evalato