Organization menu > Email addresses
If you wish to use a custom email address for your automated program communication, you need to add and validate its domain first. You can then add one or more addresses that belong to that domain to use for all outgoing communication for your program. Note that each email address will have to be verified individually as well.
Note that your email address domain is different from your program’s domain which you can set up from Website > Branding > Domain.
To start, click on the organization’s name on the main menu, then go to Organization menu > Email addresses and press Set-up new domain. Enter the domain of the email address/es you wish to use.
Once you enter the domain name, the system will provide you with the information you need to configure the DNS records for each of the domains you use as part of your sender addresses. This allows the system to validate the domain, so you can then add email addresses associated with it.
Press Verify records to check if the domain has been validated yet - please keep in mind that the validation usually takes less than 20 minutes, but in some cases might take up to 48 hours.
IMPORTANT: If domain validation takes more than 48 hours, you have to delete it and start over.
Once validated, you can add an email from that domain and check your inbox to verify it. Validated emails can be used as the “Send” email in the Emails section for automated email communication through the system, as set from Emails > Send options.
Note that once verified, you can use the email address or email addresses for all programs in your organization.